- Express delivery and free returns within 30 days
We offer a 30-day return and exchange policy. You may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return or exchange, the following conditions must be met:
Items must be unused, unwashed, and in original condition
Items must be returned in their original packaging, including all accessories, inserts, and labels
Proof of purchase (order number or receipt) is required.
For hygiene and safety reasons, the following items are non-returnable, unless they are defective or incorrect:
Items damaged due to improper use or care
Clearance or final sale items (if applicable)
Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We may request photos or other relevant information to assess the issue. Once confirmed, we will offer a replacement, exchange, or refund at no additional cost.
To initiate a return or exchange, please contact our customer support team at:
Return Address:
Email: support@mvaelu.com
Please include your order number, the item(s) you wish to return or exchange, and the reason for the request. Our team will provide further instructions once your request is approved.
Returns sent without prior authorization may not be accepted.
For returns due to customer preference (e.g., change of mind, incorrect size selection), return shipping costs are the responsibility of the customer.
For returns due to defective or incorrect items, we will cover reasonable return shipping costs or provide an alternative solution.
Once the returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be issued to the original payment method within a reasonable processing period.
Original shipping fees (if any), customs duties, and taxes are non-refundable, unless the return is due to our error.
If you request an exchange, the replacement item will be shipped once the returned item has been received and approved, subject to product availability.
